Help Center and FAQ

Adding and Removing Credit/Debit Card Information
To add multiple credit/debit cards to a profile, navigate to the profile's account page after signing in. On the left side of the browser, there will b...
Wed, 1 Mar, 2017 at 11:30 AM
What Credit Cards Are Accepted?
TopScore Payments, powered by Stripe, allows for the use of these credit cards: Visa Mastercard American Express Discover See also: How Do Paymen...
Thu, 20 Apr, 2017 at 11:45 AM
How Do Fees Work?
To check your organization's pricing and fees, navigate to Admin > Commerce > Transfers, and click the "Show Fees" button.  Ongoing...
Fri, 9 Nov, 2018 at 8:28 PM
Processing Refunds
As a site administrator, you have the ability to process refunds for users. The refund feature works for any transactions that involve the transfer of funds...
Mon, 8 Jan, 2018 at 2:44 PM
Subscriptions
As an administrator, you have the ability to create products in your store that can be paid for as a subscription service. A membership, for example, can be...
Mon, 14 Jan, 2019 at 10:53 PM
Error when updating Financial Settings: "You cannot change `legal_entity[first_name]` via API if an account is verified."
If you are receiving the error: "You cannot change `legal_entity[first_name]` via API if an account is verified. Please contact support@stripe.com if y...
Wed, 21 Nov, 2018 at 1:10 PM
How to Export Credit Card Payment Reports for Accounting Purposes
Finding the Accounting Export If you need to match up bank deposits made into your account with transactions made on your site via credit/debit card, we...
Thu, 14 Feb, 2019 at 11:49 AM