Help Center and FAQ

Create a Coupon Code
How do coupons work? Coupons allow registrants to claim discounts at checkout, allowing you to offer discounts and set different price points for yo...
Thu, 4 Feb, 2016 at 2:40 PM
What is a Transaction
What is a transaction? A transaction is a group of purchases and coupons that comprise the cart and a group of payments and refunds. Purchas...
Tue, 13 Jan, 2015 at 2:51 PM
Why are Some Transactions Flagged?
Why are some transactions flagged? Transactions get flagged (highlighted) when the payment is expected but it is not known from where. Typically, tr...
Thu, 4 Feb, 2016 at 2:40 PM
How Do Payments Work?
A variety of payment methods are offered to accept payments for your events and merchandise, including credit/debit and checks.  Payment methods may...
Thu, 20 Apr, 2017 at 11:43 AM
CVV Code
What is CVV? CVV stands for Card Verification Value. This is a security feature implemented to assist with preventing fraud. It helps validate that...
Wed, 1 Mar, 2017 at 11:29 AM
Accept Bank Transfers
If you enable bank transfer payments, payees will be taken through an additional confirmation step explaining how to pay with a bank transfer. ...
Thu, 18 Sep, 2014 at 8:10 AM
Why Isn't My PayPal Payment Being Accepted?
If your PayPal payment isn't being accepted, this is nearly always because PayPal has an issue with your account information or is failing to approve t...
Thu, 4 Feb, 2016 at 2:40 PM
How Do I Get Paid for Running an Event? (Network Sites Only)
(This article only applies to events run on a site not owned by you or your organization.) We make it easy for to run your league, tournament, or ...
Fri, 15 Jul, 2016 at 12:41 PM
How Do I Set Up A Bank Account?
Find Your Routing and Account Numbers (USA) Your bank routing number is a nine-digit code that’s based on the location where your account was opened. ...
Tue, 17 Jan, 2017 at 9:21 AM
Adding and Removing Credit/Debit Card Information
To add multiple credit/debit cards to a profile, navigate to the profile's account page after signing in. On the left side of the browser, there will b...
Wed, 1 Mar, 2017 at 11:30 AM