By default, our mailing lists are configured to be sent through your TopScore domain (e.g. abcd.usetopscore.com, where abcd is specific to your organization).

We support customization of this address through the steps below.  If your DNS is hosted with us, please email our support desk because we will have to do this for you.


If your DNS is NOT hosted with us, and you're doing this process yourself:


Add Mail Exchange (MX) Records

  1. Choose the subdomain for you wish to use for your mailing list server (such as lists.your-domain.org, where lists is the subdomain). You may use your top-level domain if you're not using a service such as Google Apps that requires your top-level domain. 
  2. Log in to the administrative console for your domain and navigate to the page from which you can update the domain MX records. You may need to enable advanced settings. If you've having trouble, Google has a great set of instructions on setting up MX records specific to most common domain providers, but keep in mind that they don't completely match ours.  
  3. Add an MX record for the email server.
    • Set the host name to whatever you chose in step 1 (if you're using your top-level domain, your host is blank or '@', depending on your provider).
    • Set the address to "lists.usetopscore.com.". The period at the end of the address should be included unless your domain provider does not allow it.
    • Set the priority to 1.
    • If your domain provider enables you to set the Time to Live (TTL) value for the record, set it to 300 seconds. 
  4. Save your changes. Changes to MX records may take up to 48 hours to propagate throughout the internet, but are typically much faster.


Add Sender Policy Framework (SPF) Records


Receiving email on the internet is like answering the phone in the 90s. It's probably your friend, but it could be a telemarketer or an angry neighbor calling to yell at you to turn the music down and go to bed. SPF is like the Caller ID of email. It lets an email recipient verify that the person who sent the email is someone you really want to talk to.  

  1. Log in to the domain provider's administrative console for your domain.  Navigate to the page from which you can update the domain DNS records. The page might be called something like DNS Management or Name Server Management. You may need to enable advanced settings. 
  2. Choose to add a TXT record. Don’t worry if you already have a TXT record on your domain. You should be able to add multiple TXT records without causing any problems. 
  3. Enter the name and value for the TXT record. The name is the subdomain you chose when you set up your MX records, for example "lists" (if you chose not to use a subdomain, the name is blank or '@', depending on the domain provider). The value of the TXT record is v=spf1 include:_spf.usetopscore.com ~all
  4. Save your changes. Changes to SPF records may take up to 48 hours to propagate throughout the internet, but are typically much faster.


Update Your Mailing List Domain and Test Your Settings


Hover over "Admin" in the top right hand corner and select "Settings" then "Domain" and enter your new mailing list domain. Send an email to test@<your-domain> to ensure you've got everything configured correctly.